In order to get remote support, you can download a free, safe and secure quick support software, that will temporarly allow us to remotely work on your computer.
The latest version can be downloaded here: http://download.teamviewer.com/download/TeamViewerQS_en.exe
Once you run this, it will give you an ID number and a password. Give us a ring on 07 929 7040 and tell us your ID and PW and we can have a look at your computer settings (very useful for setting up email clients).